Sentara Norfolk General Hospital is a medical facility located in Norfolk, VA. This hospital has been recognized for Pulmonary Care Excellence Award™ and America’s 100 Best Hospitals for Cardiac Care Award™.
78
%
Patient Experience Rating
14% higher than the national average
Awards
Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.
Learn more about our awards methodology
Specialty Clinical Quality Awards
Pulmonary Care Excellence Award™ (2024, 2023)
Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia
America’s 100 Best Hospitals for Cardiac Care Award™ (2023)
Superior clinical outcomes in heart bypass surgery, coronary interventional procedures, heart attack treatment, heart failure treatment, and heart valve surgery
Safety Ratings
How well a hospital safeguards patients from potential complications
No events relating to foreign objects left in body during a surgery or procedure
5 ratings were worse than expected
- Collapsed lung due to a procedure or surgery in or around the chest
- Excessive bruising or bleeding as a consequence of a procedure or surgery
- Acute kidney dysfunction following surgery
- Deep blood clots in the lungs or legs following surgery
- Accidental cut, puncture, perforation or hemorrhage during medical care
8 ratings were as expected
- Death in procedures where mortality is usually very low
- Pressure sores or bed sores acquired in the hospital
- Death following a serious complication after surgery
- Catheter-related bloodstream infections acquired at the hospital
- In-Hospital Fall Associated Fracture Rate
- Respiratory failure following surgery
- Bloodstream infection following surgery
- Breakdown of abdominal incision site
Learn more about patient safety ratings
Hospital Quality
Clinical Ratings
Research hospital performance and talk to your doctor about what's right for you
Appendectomy
Complication Based Ratings
Procedure/ConditionIn Hospital
Appendectomy
In Hospital
Worse than Expected
Bariatric Surgery
Complication Based Ratings
Procedure/ConditionIn Hospital
Bariatric Surgery
In Hospital
As Expected
Cardiac
Complication Based Ratings
Procedure/ConditionIn Hospital
Defibrillator Procedures
In Hospital
Worse than Expected
Pacemaker Procedures
In Hospital
Worse than Expected
Mortality Based Ratings
Procedure/ConditionMortality In-HospitalMortality within 30 days
Coronary Artery Bypass Graft (CABG) Surgery
Mortality In-Hospital
As Expected
Mortality within 30 days
As Expected
Coronary Interventional Procedures (Inpatient)
Mortality In-Hospital
As Expected
Mortality within 30 days
As Expected
Heart Attack
Mortality In-Hospital
As Expected
Mortality within 30 days
As Expected
Heart Failure
Mortality In-Hospital
As Expected
Mortality within 30 days
Better than Expected
Valve Surgery
Mortality In-Hospital
As Expected
Mortality within 30 days
As Expected
Specialty Excellence Awards
America’s 100 Best Hospitals for Cardiac Care Award™
2023
Critical Care
Complication Based Ratings
Procedure/ConditionIn Hospital
Diabetic Emergencies
In Hospital
Worse than Expected
Mortality Based Ratings
Procedure/ConditionMortality In-HospitalMortality within 30 days
Pulmonary Embolism
Mortality In-Hospital
Worse than Expected
Mortality within 30 days
As Expected
Respiratory Failure
Mortality In-Hospital
As Expected
Mortality within 30 days
As Expected
Sepsis
Mortality In-Hospital
As Expected
Mortality within 30 days
As Expected
Gastrointestinal
Complication Based Ratings
Procedure/ConditionIn Hospital
Gallbladder Removal Surgery
In Hospital
As Expected
Mortality Based Ratings
Procedure/ConditionMortality In-HospitalMortality within 30 days
Bowel Obstruction
Mortality In-Hospital
As Expected
Mortality within 30 days
As Expected
Colorectal Surgeries
Mortality In-Hospital
Worse than Expected
Mortality within 30 days
Worse than Expected
Gastrointestinal Bleed
Mortality In-Hospital
As Expected
Mortality within 30 days
As Expected
Pancreatitis
Mortality In-Hospital
As Expected
Mortality within 30 days
As Expected
Upper Gastrointestinal Surgery
Mortality In-Hospital
As Expected
Mortality within 30 days
As Expected
Gynecologic Surgeries
Complication Based Ratings
Procedure/ConditionIn Hospital
Gynecologic Procedures
In Hospital
Worse than Expected
Hysterectomy
In Hospital
Worse than Expected
Labor and Delivery
Complication Based Ratings
Procedure/ConditionIn Hospital
C-Section Delivery
In Hospital
As Expected
vagin*l Delivery
In Hospital
Better than Expected
Neurosciences
Mortality Based Ratings
Procedure/ConditionMortality In-HospitalMortality within 30 days
Cranial Neurosurgery
Mortality In-Hospital
As Expected
Mortality within 30 days
As Expected
Stroke
Mortality In-Hospital
Worse than Expected
Mortality within 30 days
As Expected
Orthopedic
Complication Based Ratings
Procedure/ConditionIn Hospital
Hip Fracture Treatment
In Hospital
Worse than Expected
Outpatient Orthopedic Surgery
Complication Based Ratings
Procedure/ConditionIn Hospital
Outpatient Back and Neck Surgery (except Spinal Fusion)
In Hospital
Worse than Expected
Prostate Surgery
Complication Based Ratings
Procedure/ConditionIn Hospital
Prostate Removal Surgery
In Hospital
As Expected
Pulmonary
Mortality Based Ratings
Procedure/ConditionMortality In-HospitalMortality within 30 days
Chronic Obstructive Pulmonary Disease (COPD)
Mortality In-Hospital
As Expected
Mortality within 30 days
As Expected
Pneumonia
Mortality In-Hospital
As Expected
Mortality within 30 days
Better than Expected
Specialty Excellence Awards
Pulmonary Care Excellence Award™
2024, 2023
Spine Surgery
Complication Based Ratings
Procedure/ConditionIn Hospital
Back and Neck Surgeries (without Spinal Fusion)
In Hospital
Worse than Expected
Spinal Fusion
In Hospital
Worse than Expected
Vascular
Complication Based Ratings
Procedure/ConditionIn Hospital
Abdominal Aortic Aneurysm Repair
In Hospital
Worse than Expected
Carotid Procedures
In Hospital
Worse than Expected
Patient Experience
Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).
Learn more about patient experience73
%
Patients who gave a rating of9or10
8% higher than the national average
78
%
Would definitely recommend
14% higher than the national average
Sentara Norfolk General Hospital
National Average
Communication with doctors
Percent of patients who said that doctors always listened to them and explained things well
Communication with nurses
Percent of patients who said that nurses always listened to them and explained things well
Responsiveness of hospital staff
Percent of patients who said they always received help quickly from hospital staff
Communication about medicines
Percent of patients who said that staff always explained medicines before giving them to patients
Discharge Information
Percent of patients who said they were given information about recovering at home
Care Transition
Percent of patients who said they understood their care needs when they left the hospital
Sentara Norfolk General Hospital
National Average
Quietness
Percent of patients who said the area around their rooms was always kept quiet at night
Cleanliness
Percent of patients who said their room and bathroom were always kept clean
Providers
Provider Reviews
We visited Dr. Robinson for an assessment on my 82 yo father’s shoulder. Dr. Robinson did an amazing job explaining exactly what his prognosis is & next steps. He made it easy to understand & I left with no open questions. As an added plus, he is also very kind!
Jun 06 2024
Review for Dr. Robinson
I would never go to any doctors but Jordan Young
Best Doctors anywhere Jun 06 2024
Review for Dr. Robinson
Shoulder pain. He explained my situation and suggested surgery.The PA was amazing also
NANCY LONG Jun 05 2024
Review for Dr. Bonner
He's caring and understanding. He listened to his patients. He also has a sense of humor. He really cares about his patients and listened to what they have to say. I wish he wasn't leaving. He's one of the best doctors that I've been blessed with. I'm really going to miss him, especially...
Carolyn Michelle Isaac Jun 05 2024
Review for Dr. Matawaran
This Doctor sent me Duke University insisting I needed a lung transplant. a very harrowing experience lasting 3 days to find out I was not a candidate. That was 10 years ago, since then I've use tread mill exercise's regularly with COPD, I see nothing has changed since then.
Leonard Page Jun 03 2024
Review for Dr. Chigurupati
Location
Sentara Norfolk General Hospital
Frequently Asked Questions
Where is Sentara Norfolk General Hospital located?
Sentara Norfolk General Hospital is located at 600 Gresham Dr, Norfolk, VA 23507. Find other locations and directions on Healthgrades.
Has Sentara Norfolk General Hospital won any recent awards from Healthgrades?
Yes, Sentara Norfolk General Hospital has been awarded with Pulmonary Care Excellence Award™ and America’s 100 Best Hospitals for Cardiac Care Award™ in the past two years.
Is Sentara Norfolk General Hospital highly rated with patients?
73% patients recommend this hospital. See Healthgrades for detailed clinical ratings by specialty.
Does Sentara Norfolk General Hospital score well in safety ratings?
Healthgrades tracks outcome ratings for 13 hospital services. View more details here.
How do I get in at Sentara Norfolk General Hospital?
Phone number, appointment information, and directions can be found on Healthgrades Sentara Norfolk General Hospital profile..
How does Sentara Norfolk General Hospital rank in terms of safety and outcomes?
Healthgrades provides detailed information on hospital safety and outcomes for patients. Click here to learn more about hospital safety.
